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We are delighted to announce that Des Traynor, the Co-Founder and Chief Strategy Officer at <a href=”http://www.intercom.io/” target=”_blank”><wbr />Intercom</a> will be speaking at the Coolest Projects this year!

Des was previously a Co-Founder of Exceptional (now a part of Rackspace). Now, Des leads Intercom’s customer-facing teams responsible for customer happiness, and uses the insights gained through daily interactions with customers to influence the company’s product roadmap. Previously he was also a UX designer for web applications. You can watch one of his awesome talks about product strategy below!

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